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Orders and Payment

Orders and Payment - FAQs

  1. What methods of payment do you accept?

    Through our website, we currently accept Visa, Mastercard, Discover and American Express

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  2. How do I cancel my order?

    If you wish to cancel your order, please give us a call as soon as possible. However, if your order is already in transit, you can use our online returns system upon delivery.

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  3. My order didn’t process but funds were taken out of my account. What do I do?

    If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.

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  4. What do I do if my discount code expired?

    Although your discount code has expired, we come out with new discounts weekly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.

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  5. What is your return & refund policy?

    We’re proud to offer the most generous return and refund policy in the industry. If you’re dissatisfied with our products for any reason, just let us know, we’ll issue a full refund. Just let us know within 30 days.

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  6. How long after I order will my products arrive?

    After we receive your order, it takes 1-2 business days to process. Shipments are sent using the UPS. Shipping times depend on your location and may vary from 2 to 5 business days (Monday to Friday) after processing times. Shipping times do not include any potential for inclement weather, holidays, or backorders.

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  7. What type of coupons do you accept?

    We only accept in-house coupons from our company. We do not accept third-party coupons or coupons from any other company.

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  8. How often do you run sales and promotions?

    We run sales and promotions constantly so check back often.

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  9. Do you allow for coupon stacking? In other words, can I use more than one coupon at a time?

    No, customers may only take advantage of one coupon, promotion, or discount at a time, and may not “stack” any or all of the above.

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  10. What happens if you are running a sale and I apply a coupon?

    Because we don’t allow customers to “stack” coupons, the highest of the two discounts will be applied to your final bill. For example, if the sale is 50 percent off and your coupon is for 40 percent off, the sale price will be applied, but not the coupon.

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  11. Am I able to use a coupon more than once? Do your coupons expire?

    It depends on the promotion. While the bulk of our coupons are both time sensitive and for one use only, there may be some exceptions. You should assume that your coupon will expire and can’t be used more than once unless otherwise noted. Please check our website or with customer service for more information on specific coupons.

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  12. If a promotion is out of stock can I receive a raincheck for it? Can I save it for later when it’s back in stock?

    No, as most of our promotions are time sensitive. A sale is only for the specified time period regardless of whether or not a product is in stock.

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  13. What other limitations are there on your coupons?
    Our coupons are limited to one per customer, per sale. Any attempts to reuse a coupon or discount code via multiple accounts or addresses will render any all discounts invalid and will result in a canceled order.
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  14. What if I need a refund for a sale item or a discounted item?

    Refunds for sale or discounted item will be in the amount paid, not for the the full price of the item.

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  15. Can I use your coupons for wholesale purchases?

    No, customer coupons are not applicable to wholesale purchases. Wholesalers may, from time-to-time receive their own sales and discounts independent of single customers. However, sales from our store do not apply to wholesale purchases.

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  16. When do I enter my discount or coupon code?

    Coupon codes are always entered and applied prior to making final payment. Once final payment is made a coupon cannot be applied after the fact, so please be careful when entering any codes.

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